Responsible Gambling Policy

Introduction

Ffbet is committed to responsible gambling and to maintaining a safe, controlled environment for all players. This policy sets out our approach to preventing problem gambling, supporting players who may be at risk, and providing practical tools to help stay within personal limits.

Scope and Application

This policy applies to all customers and all product offerings operated by Ffbet. It governs how we monitor activity, administer self‑regulation tools, and respond to requests for assistance or exclusion. We may update the policy from time to time; material changes will be communicated to customers through approved channels.

Definitions

• Problem gambling refers to gambling behavior that creates negative consequences in finances, relationships, or well‑being.
• Self‑exclusion is a formal request to block access to one or more product services for a defined period or permanently.
• Limits are preset thresholds for deposits, wagers, or net losses that restrict play when reached.
• Cooling‑off/Time‑out is a temporary pause in playing without closing the account.
• Account closure is the permanent termination of a customer account, with or without self‑exclusion.

Indicators of Risk and Self‑Assessment

Players should review their gambling behavior for signs of risk. Indicators may include: spending more than intended, chasing losses, neglecting responsibilities, lying about activity, borrowing funds to gamble, or experiencing anxiety or distress related to gambling. If any signs are identified, Ffbet recommends implementing protective measures and seeking professional guidance as appropriate.

Protective Tools and Controls

• Set daily, weekly, or monthly deposit caps to control spending. Limits become effective immediately and prevent further deposits beyond the chosen threshold for the selected period.
• Establish maximum wager amounts within a chosen period to manage risk exposure. Wager limits apply before a bet is placed and prevent further betting once the limit is reached.
• Define net losses for a given period. Loss limits constrain play until the end of the period, taking into account bonuses and returns.
• Take a temporary break from gaming for a defined period without closing the account. During a time‑out, access to gameplay may be restricted while the account remains open.
• Initiate a self‑exclusion for a fixed period (1 day, 1 week, 1 month, 6 months) or permanently. Self‑exclusion applies across applicable product services as configured.
• If ongoing risk is identified, you may request permanent closure of your Ffbet account.

How to Set Limits and Initiate Self‑Exclusion

All protective tools are accessible via the customer dashboard. To establish limits or commence self‑exclusion, a user may:

• Navigate to the Limits section to set deposit, wager, and loss thresholds for daily, weekly, or monthly periods;
• Select Time‑out to trigger a temporary pause for a defined duration; or
• Choose Self‑exclusion to designate a period (1 day, 1 week, 1 month, 6 months) or permanent exclusion. A self‑exclusion request initiates a 24‑hour cooldown during which wagering transactions are restricted for the chosen activity(s). After the cooldown, the exclusion applies and reactivation is not possible within the period.

During any self‑exclusion, we will assist with funds withdrawal of any remaining balance subject to applicable policies. We will also remove you from targeted marketing lists where feasible. If you require assistance with limits or exclusion, contact our Support Team.

Cross‑Product Self‑Exclusion

Self‑exclusion can be applied to one or more product categories (for example, casino and/or sports). If self‑exclusion is applied to a single product, access to that product is blocked while other products may remain accessible unless you choose otherwise. If self‑exclusion covers all products, you will be blocked from logging in entirely during the exclusion period.

Underage Protection

Ffbet strictly prohibits participation by anyone under the legal gambling age in the customer’s jurisdiction. We employ identity verification and age checks as part of our registration and ongoing monitoring. We provide information and tools to prevent underage access and encourage guardians to deploy parental controls where available.

Help, Guidance, and External Support

Ffbet supports players who request help with gambling risk. In addition to in‑site tools, we provide information on independent organizations offering confidential advice and treatment options. Examples include organizations that focus on prevention, education, and support for gambling‑related issues. We encourage players to contact such services if needed and to engage with licensed professionals for ongoing support.

Disclosures and Prohibited Activities

To maintain a safe and compliant environment, the following activities are prohibited: fraud or manipulation of games, account sharing or multi‑accounting, money laundering, and any conduct that undermines fair play or security. We may implement measures to detect and prevent such activities, including account verification checks and transaction monitoring in accordance with applicable laws and regulations.

Data, Privacy, and Compliance

We process personal data for the purposes of account management, compliance with gambling regulations, and enforcement of protective measures (limits, time‑outs, exclusions). Data retention and handling comply with applicable privacy laws. Personal data used to administer protection tools will be accessible to authorized personnel only and managed securely.

Policy Updates and Communication

We may amend this Responsible Gambling Policy to reflect legal requirements or changes in our risk management approach. We will provide notice of material changes through approved channels. It remains the customer’s responsibility to review this policy periodically.

Contact and Support

For assistance with responsible gambling tools, exclusions, or questions about this policy, please contact the Ffbet Support Team at [email protected]. If you or someone you know is experiencing gambling‑related harm, consider reaching out to appropriate independent services for guidance and support.